How does Voka AI book appointments?

Voka AI uses natural language processing to understand caller requests and automatically books appointments by checking your calendar availability in real-time through integrations with Google Calendar and other scheduling systems.

Can it handle follow-ups and reminders?

Yes, Voka AI automatically makes outbound follow-up calls to confirm appointments, send reminders to reduce no-shows, and re-engage leads through CRM integrations with GoHighLevel, Zapier, and Make.com.

What CRMs and calendars does it connect to?

Voka AI integrates with Google Calendar, GoHighLevel, Zapier, Make.com, Twilio, and other popular business tools to sync appointments and customer data seamlessly.

Best Practices6 min read

How to Reduce No-Shows by 75% with Automated Voice Reminders

Michael Rodriguez

Customer Success Manager

December 18, 2024

#no-shows#reminders#automation#ROI#best practices

The Hidden Cost of No-Shows

No-shows cost service businesses an average of $62,000 per year. For small businesses, this can mean the difference between profit and loss.

Why Voice Reminders Work Better

While text reminders have a 90% open rate, voice calls have a 96% answer rate and create a stronger commitment to show up. The personal touch of a voice, even if AI-generated, significantly impacts customer behavior.

Optimal Reminder Schedule

48 hours before: Initial confirmation call
24 hours before: Reminder with rescheduling option
2 hours before: Final reminder for same-day impact

About Michael Rodriguez

Customer Success Manager

Michael helps businesses optimize their communication workflows and reduce operational inefficiencies through AI automation.

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