Terms of Service

You must be 18 years or older (or the legal age of majority in your jurisdiction) to use the Service.

Voka AI provides AI-powered voice-agent technology, including:

• Automated call handling and routing
• Appointment scheduling and reservation management
• Lead capture and client engagement
• Integration with third-party tools and calendars
• Custom script and template marketplace

You are responsible for maintaining the confidentiality of your credentials and all activity under your account. Notify us immediately of unauthorized use.

• Plans are billed monthly or annually as described on vokaai.com/pricing.
• All fees are non-refundable unless stated otherwise.
• We may adjust pricing with 30 days’ notice.
• Automatic renewal. Subscriptions renew automatically for successive terms at the then-current price until cancelled. You may cancel at any time from your account dashboard; cancellation takes effect at the end of the current billing period and you retain access until then.
• Usage-based charges. Some charges depend on usage (for example call minutes, additional phone numbers, or messaging). These are metered and billed in arrears for the period in which they are incurred.
• Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes, excluding taxes on our income.
• Non-payment. If a payment fails or is overdue, we may suspend the Service under Section 13 after giving you notice and a reasonable opportunity to correct it.

We may offer a free trial of the Service. Where we do, the following terms apply in addition to the rest of these Terms.

• What the trial includes. A trial runs for 14 days or 100 minutes of inbound calls, whichever comes first, and includes one phone number. No credit card is required to start.
• Eligibility and verification. Starting a trial requires verifying a mobile or landline number you control. One trial is available per verified phone number. We may decline, shorten, or apply a reduced call allowance to any trial where our checks suggest misuse, and we may withdraw or change the trial offer at any time.
• When the trial ends. When either limit is reached, your assistant stops answering calls on the trial number. We hold your account and that number for a further 14 days. If you subscribe within that window, service resumes on the same number. If you do not, the number is released and cannot be recovered.
• Do not publish the trial number as your permanent business number. If you forward an existing business line to the trial number, you are responsible for removing that forwarding when the trial ends. We recommend not printing or advertising a trial number anywhere you cannot easily change it until you have subscribed.
• Provided as-is. A trial is provided without warranty of any kind and without any service-level commitment. Sections 11 and 12 apply in full.

You agree not to:

• Use the Service for unlawful, fraudulent, or abusive purposes
• Send spam, robocalls, or deceptive communications
• Violate third-party rights or intellectual property
• Circumvent security or misuse APIs
• Breach applicable messaging or privacy laws

By providing your phone number, you consent to receive automated or manual text messages from Voka AI for:

• Account verification, billing, and system notices
• Support or operational updates
• Optional marketing and educational content

Voka AI integrates with third-party services that you authorize, including Square (Block, Inc.), Acuity Scheduling, Google Calendar, and Stripe (each a “Connected Service”). When you connect a Connected Service, you authorize Voka AI to access, transmit, store, and process data from that Connected Service solely to provide the Voka AI service to you.

Your use of each Connected Service remains governed by that provider’s own terms and privacy policy. For Square, see squareup.com/us/en/legal/general/ua and squareup.com/us/en/legal/general/privacy. Voka AI is not affiliated with, endorsed by, or a sub-processor for these providers, and Voka AI is not responsible for the availability, accuracy, content, or practices of any Connected Service. Data originating in a Connected Service remains owned by you and the Connected Service per its terms; Voka AI claims no ownership of that data.

You may disconnect any Connected Service at any time from your Voka AI account or from within the Connected Service itself (for example, from the Square Dashboard under My Applications), which will revoke Voka AI’s access prospectively. You agree to comply with the terms of each Connected Service you connect, and you agree to indemnify Voka AI for any third-party claim arising from your misuse of a Connected Service or from data you direct Voka AI to send to or receive from a Connected Service.

Section 5B covers services you connect. This section covers the providers we engage to run the Service. To operate Voka AI we use third-party service providers (“sub-processors”) in the following categories:

• Cloud hosting, application infrastructure, and database storage
• Telecommunications carriers and AI providers — for placing and receiving calls and messages, and for speech-to-text, language-model inference, and text-to-speech
• Payment processing
• Transactional email delivery
• Error monitoring and application analytics

Because Voka AI answers calls on your behalf, call audio, transcripts, and any information a caller provides during a call are processed by the carrier and AI providers in the second category above. This is inherent to how the Service works. Our Privacy Policy describes what is collected, how long it is kept, and the choices available to you.

Sub-processors are engaged under written terms requiring them to process data only on our instructions and to maintain appropriate safeguards. The specific providers change over time as the carrier and model landscape evolves; a current list is available on request at support@vokaai.com.

Your responsibilities as the business using the Service. Where you are the controller of your callers’ personal information, you are responsible for providing any notice and obtaining any consent that applicable law requires for AI-assisted call handling, recording, and transcription in your jurisdiction. Section 5D sets out those obligations in full.

The Service answers, records, transcribes, and sends messages on your behalf and in your name. You are the party with the relationship to your callers, and the obligations below are yours. They are a condition of using the Service.

• Call recording and monitoring consent. The Service records and transcribes calls. Several US states and many other jurisdictions require the consent of every party to a call before it may be recorded. You are solely responsible for determining what notice and consent the law requires for your callers and for ensuring it is given, including by keeping any greeting or disclosure we make available enabled where your jurisdiction requires it. Do not disable a recording disclosure unless you have confirmed you may lawfully do so.
• Calling and messaging law. You are responsible for your own compliance with the Telephone Consumer Protection Act, state telemarketing and auto-dialer laws, Do-Not-Call rules, CAN-SPAM, and A2P 10DLC and carrier requirements as they apply to communications you initiate or configure through the Service. You must obtain any consent required before the Service contacts a person on your behalf, and you must honour opt-out requests.
• Disclosure of AI. A growing number of jurisdictions require that a person be told they are speaking with an artificial voice or automated system. You are responsible for meeting any such requirement that applies to you.
• Accuracy of what you configure. You are responsible for the prompts, services, prices, hours, policies, and other information you provide. The Service repeats what you configure; it does not verify it.
• Sensitive information. Unless we have agreed otherwise in writing, you must not configure the Service to collect protected health information, payment card data, government identifiers, or other special categories of data. The Service is not offered as a HIPAA- or PCI-compliant environment.

You understand that interactions may involve AI voice agents and that Voka AI-originated calls or messages may be recorded or transcribed for training, compliance, and quality assurance. Data obtained from third-party integrations — including data accessed via Google API services — is excluded from any training corpus and is governed by the Limited Use commitments described in our Privacy Policy. Users may request human interaction or opt out where available.

The Service is not a telephone service and does not support emergency calling. Phone numbers provided through the Service cannot be used to reach 911 or any other emergency service, and the Service will not transmit your location to emergency responders. It is not a replacement for a traditional or mobile telephone line.

You must maintain a separate means of contacting emergency services, and you must inform anyone who may rely on a number connected to the Service of this limitation. The Service depends on internet connectivity and third-party carriers and may be unavailable during an outage or power failure. To the fullest extent permitted by law, Voka AI accepts no liability for any inability to reach emergency services.

All rights to the Service, software, and content remain with Voka AI. You retain rights to your own uploaded or generated User Content but grant Voka AI a limited license to use it to operate, improve, and develop the Service. For the avoidance of doubt, "User Content" does not include data accessed via third-party APIs (e.g., Google Calendar event data), which is governed by the Limited Use terms in our Privacy Policy.

• Phone numbers provisioned through the Service are obtained from underlying carriers and are assigned to you for use with the Service. You do not own a number assigned to you, and numbers may be subject to carrier and regulatory requirements outside our control.
• If your account is cancelled, suspended for non-payment, or terminated, we may release any number assigned to it. A released number cannot be recovered and may be reassigned. Section 4A sets out the specific hold period that applies at the end of a free trial.
• Where a number is eligible to be ported to another provider, we will not unreasonably refuse a valid port-out request from the account holder, provided the account is in good standing and all amounts due are paid. Porting is subject to carrier rules and timelines we do not control.
• Before you advertise, print, or otherwise publish a number assigned through the Service, consider whether you would be able to change it. We are not liable for costs arising from a number becoming unavailable.

Creators may share or license agent templates through the Voka Marketplace. Transactions are between Creators and Acquirers. Voka AI may moderate or remove violating content.

Use of the Service is governed by our Privacy Policy, which forms part of these Terms and includes SMS-consent provisions.

Each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Each party will use the other’s Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to employees, contractors, and advisers who need it and are bound by comparable obligations.

These obligations do not apply to information that is or becomes public without breach, was already known without a duty of confidence, is independently developed, or is lawfully received from a third party. A party may disclose Confidential Information where legally compelled, giving the other party reasonable prior notice where it is permitted to do so.

We strive for high availability but do not guarantee uninterrupted service. We may update, modify, or discontinue parts of the Service with reasonable notice.

The Service is provided "as-is" and "as-available." We disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose.

To the fullest extent allowed by law:

• Voka AI shall not be liable for indirect, incidental, special, or consequential damages.
• Total liability shall not exceed fees paid by you during the preceding 12 months.

You will defend, indemnify, and hold harmless Voka AI and its officers, employees, and agents against any third-party claim, and any resulting loss, damage, penalty, or reasonable legal cost, arising from:

• your use of the Service, or use by anyone acting through your account;
• your breach of Section 5A, 5B, 5D, or 6, including any claim that a call was recorded, monitored, transcribed, or placed, or a message sent, without the consent required by law;
• the content, prompts, data, or instructions you configure, and any statement the Service makes as a result;
• your violation of law or of the rights of any third party, including any of your callers or customers.

We will notify you of any claim for which we seek indemnity, allow you to control the defence with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle a claim in a way that imposes any obligation or admission on Voka AI without our written consent.

• You may cancel at any time from your account dashboard. Cancellation takes effect at the end of the current billing period.
• Suspension. We may suspend the Service, in whole or in part, on notice where reasonably practicable, for non-payment, suspected fraud or abuse, a security or legal risk, a breach of Section 5, 5A, 5B, 5D, or 6, or where a carrier or regulator requires it. Where the cause is one you can fix, we will restore the Service promptly once it is fixed.
• Termination. Either party may terminate for material breach that is not cured within 30 days of written notice. We may terminate immediately for a breach that cannot be cured, for unlawful use, or where continuing would expose us to legal or carrier liability.
• Effect of termination. Access to the Service ends, assistants stop answering, and phone numbers may be released under Section 7A. You may export your data from the dashboard before the end of your term, and on written request within 30 days of termination we will provide a copy of your account data in a reasonable format. After that period we may delete it, subject to any retention the law requires and to routine backup cycles.
• Survival. Sections 7, 7A, 9A, 11, 12, 12A, 14, 16, and this sentence survive termination, along with any accrued payment obligation.

You grant Voka AI a perpetual, royalty-free license to use feedback or suggestions for improvement.

We may revise these Terms periodically. Material changes will be communicated by email or platform notice. Continued use after updates signifies acceptance.

These Terms are governed by the laws of Delaware, USA, and disputes shall be resolved in its courts unless otherwise required by applicable law.

• Force majeure. Neither party is liable for a failure or delay caused by events beyond its reasonable control, including carrier or network outages, failures of an upstream provider, acts of government, natural disaster, or widespread internet disruption. This does not excuse an obligation to pay amounts due.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of substantially all our assets. Any other assignment is void.
• Severability. If any provision is held unenforceable, it will be limited to the minimum extent necessary and the remaining provisions stay in effect.
• No waiver. A failure to enforce a provision is not a waiver of it.
• Entire agreement. These Terms, together with the Privacy Policy and any order or written agreement referencing them, are the entire agreement between us on this subject and supersede prior discussions. Any conflicting term in a purchase order or vendor form you issue has no effect unless we sign it.
• Notices. We may give notice by email to the address on your account or by posting in the dashboard. Notices to us should go to the address in Section 17.
• Independent contractors. The parties are independent contractors. Nothing here creates a partnership, agency, employment, or joint venture.
• No third-party beneficiaries. These Terms do not give rights to anyone other than you and Voka AI.
• Export and sanctions. You represent that you are not located in, or acting on behalf of anyone in, a country or on a list subject to US sanctions or export restrictions.