For water, fire and mold restoration companies
Never miss the 2am water-damage call again.
Voka is an AI voice receptionist for restoration companies. It answers water, fire and mold damage calls 24/7, asks your intake questions, knows the towns and zip codes you cover and answers service-area questions, and transfers emergencies to your on-call tech using rules you set. Calls nobody picks up become callback requests, and conditional insight alerts email or text the right person.
Built for independent shops and for franchise owners running one territory or several.
Voka answers your calls free for 14 days or 100 minutes, whichever comes first — on a real number, no credit card.
Plans start at $19/month. See pricing
- LossWater
- Still activeYes
- Service areaIn area
- Next stepTransfer to on-call
The problem
Emergencies don’t wait for office hours
Someone with water coming through the ceiling rarely leaves a voicemail and waits. They call the next company.
Nights and weekends
Pipes burst at 2am and basements flood on Sunday. If the call goes to voicemail, the homeowner usually keeps dialing until someone picks up.
Storm surges
After a big storm every line rings at once. Callers who hit a busy signal or a full mailbox move on to the next company in the search results.
Crews on the job
Your techs are extracting water or tearing out drywall. Nobody can take a detailed intake call with gloves on and a pump running.
How it works
What happens on a 2am commercial water-loss call
One call, start to finish. The details below are an example; the questions, rules and people are the ones you set up.
2:07 AM
Voka answers
Right away, with your company name. No voicemail, no hold music.
Intake
Asks your questions
Water loss at an office building. Started about an hour ago. Water is still coming in. The owner plans to file a claim.
Service area
Answers service-area questions
Voka knows the towns and zip codes you cover and answers service-area questions. You decide what it tells callers outside your area.
Transfer
Warm transfer with a briefing
Your on-call tech hears a short spoken briefing first, then the caller is connected.
No answer?
Callback request
If the tech misses it, the call becomes a callback request and your team gets an email or text.
After the call
Insight alerts go out
“Commercial property?” Yes, so the commercial team is emailed. “Water still active?” Yes, so the on-call manager gets a text.
Dashboard
Everything on record
Recording, transcript, AI summary and an outcome tag, ready when you open the portal.
Sample call transcript
Example callVokaThanks for calling [Your Company] Restoration. What’s going on?
CallerOur office is flooding. A pipe burst in the ceiling and water is all over the floor.
VokaI’m sorry, let’s get someone to you. Is water still coming in right now?
CallerYes, it’s still dripping through the tiles.
VokaUnderstood. Can I get your name and the address?
CallerDana Ruiz, 200 Commerce Drive, Suite 4.
VokaThanks, Dana. About when did it start?
CallerMaybe an hour ago.
VokaThank you. Do you plan to file an insurance claim?
CallerProbably, yes.
VokaOkay. I’m connecting you with our on-call technician now. Please stay on the line.
Briefing read to the on-call tech
“Dana Ruiz, commercial water loss at 200 Commerce Drive, Suite 4. Burst pipe in the ceiling, started about an hour ago, water still coming in. Caller plans to file a claim. Connecting you now.”
Warm transfers
The right call reaches the right person
Set up several transfer targets, each with its own rules in plain English. Voka reads a short spoken briefing to the person before it connects the caller, so nobody picks up cold.
When the call is about
Active water or fire emergencies
On-call tech
When the call is about
Commercial properties and large losses
Owner or commercial team
When the call is about
Insurance adjusters and agents
Office manager
When the call is about
Everything else is booked or logged for follow-up
No transfer
What the briefing covers
- Caller’s name
- Type of loss
- Address
- Whether water is still active
If nobody picks up
The call turns into a callback request with the caller’s number and reason, and your team is notified. The caller isn’t left hanging and the job isn’t lost.
Conditional Insight Notifications
Alerts that reach the right person
You write a yes/no question about each call. Voka checks every call against it and, when the answer matches, sends an alert by email, text or webhook. A webhook can also start a Zapier, Make or n8n workflow.
“Is this a commercial property?”
Email or text the commercial team
“Is water still actively leaking or standing?”
Text the on-call manager
“Did the caller mention mold?”
Notify the mold remediation lead
“Is the caller an insurance adjuster or agent?”
Notify the office
“Did the caller say they’re filing an insurance claim?”
Flag it for the claims coordinator
Where alerts can go
- Text message
- Webhook to Zapier, Make or n8n
Alerts only fire for rules you set up. Nothing is sent by default.
Callback requests
Nothing gets lost when every line is busy
When a caller asks for a call back, or a transfer isn’t answered, the request goes into the Call Backs queue with their number and the reason they called. Your team gets an email, or a text with SMS notifications. After a storm you work down one list instead of a dozen voicemails.
Call Backs
ExampleHomeowner, Westfield
11:42 PM
Basement water after the storm, wants an estimate
Property manager
11:18 PM
Roof leak in a rental unit, asked for the owner
Homeowner, Maple Ave
10:55 PM
Smoke smell after a kitchen fire, transfer not answered
On every call
What an AI receptionist does for a restoration company
The basics a restoration office leans on, handled on every call.
Answers 24/7
Nights, weekends and holidays, or only after hours. You choose what to forward.
Storm-surge overflow
Forward busy or unanswered calls so the overflow gets answered instead of hitting voicemail.
Intake questions you set
Type of loss (water, fire, mold, storm), when it started, the address, whether water is still active, insurance claim yes or no.
Knows your service area
List the towns and zip codes you cover and Voka answers “do you come out to…” questions.
Books inspections and estimates
In Google Calendar or Calendly, or Square or Acuity if you already use them.
Texts links on request
When the caller asks and agrees, it texts a booking link, the appointment details, or a link you save, such as your website or directions.
A record of every call
Recording, transcript, AI summary and outcome tag. Handy for insurance documentation and for reviewing how calls went.
Downloadable call reports
Export your call log to Excel or CSV whenever you need it.
Hand off to your CRM
Send call details to your CRM or job software with a Zapier, Make or n8n workflow.
Franchise owners
One assistant and local number per territory
Running several territories? Give each one its own assistant and local Voka number, with that territory’s service area, intake questions and transfer targets. Forward each territory’s business line to its own Voka number, and see all of them from one account.
Your territories
ExampleNorth territory
12 towns, 31 zip codes
South territory
9 towns, 22 zip codes
Lakes territory
7 towns, 15 zip codes
Integrations
Works with the tools you already use
Book inspections in your calendar. Send call details to your CRM or job software through Zapier, Make or n8n.
Google Calendar
Calendly
Square Appointments
Acuity Scheduling
Zapier
Make
n8n
Google Calendar and Calendly are $9.99/month add-ons; Square and Acuity are $19.99/month. Calendly needs a paid Calendly plan.
Getting started
Keep your number. Live in minutes.
You don’t port anything or change the number on your trucks.
- 1
Start the free trial and verify your mobile or a business landline.
- 2
Add your intake questions, service area and transfer targets.
- 3
Call your assistant yourself and hear how it handles a water-loss call.
- 4
Set forwarding with your carrier: all calls, when busy, or when nobody answers. Undo it any time.
Pricing
From $19/month
Month-to-month, no contract. Each plan includes a set number of minutes, then a per-minute rate.
- A busy single-territory shop usually looks at Flex ($89/mo, 300 minutes) or Value ($149/mo, 600 minutes).
- Running several territories? Commit ($229/mo) includes 1200 minutes and 3 phone numbers.
- Free for 14 days or 100 minutes, whichever comes first. No credit card to start. During the trial you can connect any scheduling integration (Square, Acuity, Google Calendar or Calendly) and get text alerts.
FAQ
Questions restoration owners ask
How does Voka handle an emergency call at 2am?
It answers right away with your company name, asks the intake questions you set (type of loss, when it started, the address, whether water is still active, whether the caller plans to file an insurance claim), and it knows the towns and zip codes you cover, so it can answer service-area questions. If the call meets your rules for an emergency, it transfers the caller to your on-call tech. Every call is recorded, transcribed and summarized.
Can different calls go to different people?
Yes. You set up several transfer targets, each with its own rules. For example, active water or fire emergencies go to the on-call tech, commercial or large-loss calls go to the owner or commercial team, and insurance adjusters go to the office manager. Before connecting, Voka reads the person a short spoken briefing: the caller’s name, the type of loss, the address and whether water is still active.
What happens if nobody picks up the transfer?
The call becomes a callback request with the caller’s number and reason. It lands in the Call Backs queue in your portal and your team gets an email, or a text if you use SMS notifications.
What are Conditional Insight Notifications?
You write a yes/no question about each call, such as “Is this a commercial property?” or “Is water still actively leaking?”. Voka checks every call against it and, when the answer matches, sends an alert by email, text or webhook. A webhook can start a Zapier, Make or n8n workflow.
Does Voka verify insurance coverage?
No. It can ask whether the caller plans to file an insurance claim and records the answer in the call summary. It does not contact insurers or check policies.
I run more than one territory. How does that work?
Each territory gets its own assistant and its own local Voka number, with that territory’s service area, intake questions and transfer targets. You forward each territory’s business line to its Voka number. The pricing page shows how many phone numbers each plan includes.
Can it book inspections or estimates?
Yes. Voka can book, reschedule and cancel appointments in Google Calendar or Calendly (Calendly needs a paid Calendly plan), or in Square Appointments or Acuity Scheduling if you already use them. When the caller asks and agrees, it can text a booking link, the appointment details, or a link you save, such as your website or directions. Scheduling integrations are monthly add-ons.
Will it send call details to my job management software?
There is no built-in sync with job management software. You can send call details to your CRM or job software by building a workflow in Zapier, Make or n8n.
Do I need a new phone number?
No. You keep your business number and set call forwarding with your phone carrier to the local number Voka gives you: forward all calls, only when your line is busy, or only when nobody answers. You can undo forwarding any time.
Is there a free trial?
Yes. Voka is free for 14 days or 100 minutes, whichever comes first, with no credit card to start. You verify your mobile or a business landline, set up your assistant and call it yourself before any customer does. During the trial you can connect any scheduling integration (Square, Acuity, Google Calendar or Calendly) and get text alerts. After that, plans start at $19/month, month-to-month.
Tonight’s emergency calls, answered.
Verify your mobile or a business landline to start. Forward your business line when you are ready, and unforward any time.