Square Appointments vs Acuity Scheduling: Which Fits Your Business?

Square Appointments is sold per location: Square Free at $0/month, Square Plus at $49/month and Square Premium at $149/month, with a 30-day free trial on the paid plans. Acuity Scheduling is sold by calendar count: Starter at $16/month billed annually ($20 monthly, 1 calendar), Standard at $27/month annually ($34 monthly, up to 6 calendars) and Premium at $49/month annually ($61 monthly, up to 36 calendars), with a 7-day free trial and no free tier. Both verified on the vendors’ own pricing pages on September 3, 2026.

On Square Appointments, yes. Voka asks who each service should be with — a provider by name, or whoever is free — and Square returns availability for the whole chain, starting the second service exactly when the first ends. On Acuity, an appointment has one provider; Acuity’s add-ons extend a single service rather than chaining a second provider onto it, so the two services are booked separately.

On Square Appointments, yes. Voka finds a time when enough different staff are free at once and books the whole party together, each guest with their own service, their own provider and their own customer record. It is all-or-nothing: every guest is matched to a distinct free provider before anything is written, so if one cannot be seated nobody is booked. There is no fixed party-size limit — the ceiling is however many eligible staff are free at that time. On Acuity, guests are booked one at a time.

On Acuity Scheduling, yes. Voka recognises the caller, applies the pack or membership automatically at booking, reads the remaining balance back, and suppresses the payment prompt when the pack covers the visit. It can also text a link to buy a pack, membership or gift certificate. Note that Acuity includes packages and subscriptions on its Standard plan and above, not on Starter. On Square, packages are handled in Square at checkout rather than on the call.

For full calendar access, yes. Square’s Bookings API grants seller-level permissions — which give full visibility into the calendar and full control of bookings — only to sellers subscribed to Appointments Plus or Premium (verified on Square’s developer documentation, September 3, 2026). On Square Free, Voka works with buyer-level permissions, which means it manages the appointments it booked rather than every appointment on the calendar.

On Acuity Scheduling, yes to both. Required intake questions are asked conversationally and submitted with the booking, and group classes are served with real seat counts so a sold-out class is told apart from no class that day — one seat per booking. Square’s Bookings API does not cover classes, so on Square, Voka answers questions about them and points callers at your Square booking site instead. On Square, what a caller volunteers is saved as a note on the appointment.

No. Voka AI does not operate a waitlist on either platform and will never tell a caller it has added them to one. What it does instead is book your next genuine opening, and when the time someone wants is full it can take a callback request and email your team so you can offer the next cancellation to the client who wanted it most.

No, and that is deliberate on both. Voka never asks a caller to read out a card number. It books the appointment and then texts a secure link — a Square invoice or checkout page, or an Acuity payment link — and the caller pays on the vendor’s own hosted checkout. Voka holds no card details on either integration.

The Square Appointments and Acuity Scheduling integrations are each a $19.99/month add-on available on any Voka AI plan. Voka plans run from $19/month (pay-as-you-go) to $229/month (Commit, 1,200 minutes); the most popular is Flex at $89/month with 300 minutes. All plans are month-to-month with no contract.