Your Acuity Calendar,
Always Booking.
Even When You Can't Answer.

Enable the Acuity Scheduling integration add-on in your Voka AI dashboard, then connect your Acuity account via OAuth. Our MCP server syncs your appointment types, scheduling pages, intake forms, and availability automatically — no technical knowledge required. Most businesses are live within five minutes.

Yes. Voka AI syncs your entire Acuity service menu including appointment types, durations, pricing, and scheduling page configurations. Every active, non-private appointment type your Acuity account returns is offered to callers — so the way to keep a service off the phone is to mark it private or deactivate it in Acuity, which Voka respects. If your menu is long, you can switch on category narrowing so the assistant offers your Acuity categories instead of reading out example services.

Absolutely. Voka AI maps your Acuity intake form fields to conversational questions and collects responses naturally during the call. The completed intake data is attached directly to the appointment in your Acuity account. Fields that cannot be spoken — file uploads, signatures, or address blocks — are recognized, and Voka AI directs the caller to finish those online.

Yes — Voka AI keeps Acuity's own payment protection working on phone bookings. For full payment, it books the appointment and texts the caller Acuity's secure checkout link. For deposits, it texts a pre-filled Acuity booking link where the caller confirms and pays the deposit in one step. You choose the mode per account: deposit only, full payment only, caller's choice, or none. Payment always happens on Acuity's checkout — never over the phone. Opt-in, and requires the SMS add-on with a verified toll-free number.

Yes, once you switch it on. Voka AI reads back what Acuity has recorded against that caller's appointment — a deposit, a payment in full, or a booking already marked paid on a package or gift certificate. It is read-only: it cannot take a payment, send a payment link, or issue a refund. Callers only ever reach their own appointments, matched to the number they are calling from, the same rule that governs rescheduling and cancelling. One deliberate limit: it will never tell a caller they have not paid. Money taken at the desk, spent off a package, or collected any way Acuity never saw looks identical to no payment, so when the record is empty Voka says it cannot see a payment and offers to have your team check. Off by default.

Yes. When a caller asks about a class pack, membership, or gift certificate, Voka AI quotes what it is and what it costs from your live Acuity catalog, asks whether they'd like the link, and — only once they say yes — texts them your Acuity store link with that item ready to check out. Voka never takes payment itself; purchase happens on Acuity's secure page. This is an opt-in feature, requires the SMS add-on, and needs an Acuity plan that includes packages.

Yes. Voka AI can offer the add-ons you already sell in Acuity — you pick exactly which ones may be offered, and nothing is offered until you approve it. After the caller picks a service, the assistant asks once ("Would you like to add a scalp massage for $20?"), extends the appointment length automatically when they accept, and tells the caller the new duration. Availability always accounts for the extra time.

By default Voka AI names eight services and tells the caller there are more. If your menu is longer than that, you can switch on category narrowing and Voka offers your Acuity categories instead — "we offer twenty-four services across a few areas: massage, facials, injectables, or something else — which sounds closest?" — then moves on to services once the caller picks a direction. The categories are read from your Acuity appointment types, so there is nothing to build or maintain in Voka. It only engages when narrowing genuinely helps: more than eight bookable services, at least two categories, averaging two or more services each, with more of your menu categorised than not. Asking for a service by name always still works. Off by default.

Yes, once you switch it on. Anything the caller volunteers that belongs on the booking — a gate code, where to park, that they are coming from work and may run late — is written to the appointment's notes field in Acuity, condensed and in the caller's own words. It does not summarise the call and does not repeat the service, time, or name already on the booking. Nothing is read back to the caller, so the spoken confirmation is unchanged. Your client is not emailed about the note, and a note your own team wrote is never overwritten. Off by default.

Yes, once you switch it on. Someone who books on your Acuity page is opted in to Acuity's text reminders; someone who books by phone never was. With this on, Voka asks each caller once before booking — "Would you like text reminders about your appointment?" — and opts the booking in when they say yes. It never asks on a reschedule. Acuity sends the reminders from its own number, so this is not Voka SMS and does not need the SMS add-on; it does need an Acuity plan that includes text messaging, which Voka checks and tells you about. Because Acuity does not report the opt-in back through its API, Voka says it has asked about reminders rather than claiming they are set up — you can confirm it yourself on the appointment in Acuity, which shows 'Sms Opt-in: Accepted'. Off by default.

Yes. Voka AI books class spots against your live Acuity class schedule, and it's seat-aware: it knows the difference between a class that's sold out and a day with no class scheduled, mentions when only a few spots remain, and reserves one spot per call so groups are never overpromised. Recurring multi-week series still sign up on your online page — Voka points callers there.

Voka AI recognizes them by their phone number. If their visit is covered by a package, membership, or gift certificate on file, it books the class without asking for payment, uses the credit that expires first, and reads back the remaining balance only after confirming it. Cancel by phone and the credit goes back on the pack — with the new balance read out. The call is tagged 'Package Used' in your call log so you can tell prepaid bookings from new revenue.

Not by phone — coupon and discount codes apply at Acuity's online checkout, including on the payment and package links Voka AI texts. Everything else about the purchase can happen on the call.

Voka AI checks your Acuity availability in real time before confirming any booking. If a slot is taken between the start of the call and the booking confirmation, Voka AI detects the conflict and offers the caller the next available time.

Yes. Voka AI is aware of individual staff calendars within your Acuity account. Callers can request a specific provider by name, and Voka AI will only offer that provider's available time slots when confirming the appointment.

Voka AI reads the duration configured for each appointment type in your Acuity account. When booking, it respects buffer times, padding, and minimum scheduling notice settings so your calendar stays accurate and conflict-free.

No. Your plan includes unlimited bookings and modifications through Voka AI. Whether you receive ten calls a day or two hundred, every caller gets the same fast, accurate booking experience against your live Acuity calendar.