Law Firm hero background

24/7 Phone Answering & Client Intake

Never Miss a High-Value Client Again - 24/7 AI Answering for Law Firms

When you're in court, meeting with clients, or preparing for trial, potential high-value cases are calling. If they reach voicemail, they're already dialing your competitor. In legal services, the first firm to respond often wins the client.

What Voka AI does for law firm businesses

Voka AI is an AI voice receptionist for law firms that answers every call 24/7, asks your intake questions, and books consultations into Acuity, Google Calendar or Calendly — including the calls that come in while you're in court or with a client. In legal services, the first firm to respond often wins the client.

The Hidden Cost of Missed Calls in Your Law Firm Business

Can't Screen for Case Value or Practice Area Fit

Generic operators can't evaluate whether a personal injury case involves serious damages, if an estate exceeds your minimum threshold, or if the caller needs legal expertise outside your practice areas.

Lose High-Value Clients to Faster-Responding Competitors

When potential clients need legal representation, they expect immediate attention. If they reach voicemail or wait on hold, they'll call the next attorney who can schedule a consultation on the spot.

Miss Urgent After-Hours Client Matters

Existing clients calling about arrests, emergency protective orders, or time-sensitive filings can't reach you. By morning, they've already retained different counsel or missed critical deadlines.

Why Professional Law Firm Businesses Can't Afford to Operate Without 24/7 AI Answering

Remarkably Natural Legal Conversations

Our AI communicates like an experienced legal intake coordinator, understanding questions such as "What are your fees for a divorce?" or "Can you help with a workers' comp case?" and responding with both accuracy and professional discretion.

Warm Transfers for Urgent Matters

For the situations you list as urgent - an arrest, a protective order, a time-sensitive filing, an existing client in crisis - Voka AI warm-transfers the caller to your on-call attorney with a short briefing. If nobody picks up, it logs a callback request and notifies you by email (or text with SMS).

Comprehensive Consultation Preparation

Configure exactly what case information Voka AI collects: incident details, parties involved, damages or injuries, statute of limitations concerns, prior legal representation - whatever your attorneys need to conduct effective consultations.

A Record of Every Intake Call

Every consultation request is recorded, transcribed and summarised in your dashboard, so you can see who called, what they wanted and exactly what they were told — rather than relying on an operator's note. Configure what the assistant will and will not discuss so substantive questions reach a person.

What Makes Voka AI Your Law Firm Business's Competitive Edge

✓

Runs Your Intake Questions

Whether it's personal injury, family law, estate planning, or criminal defense, Voka AI asks the intake questions you set and puts the answers in the call summary, so you can check each inquiry against your practice areas and criteria.

✓

Schedules Consultations on the Call

Voka AI checks attorney availability in Acuity, Google Calendar or Calendly and books consultation appointments in real-time, reading the details back before the caller hangs up - converting prospects into scheduled consultations immediately.

✓

Keeps Substantive Questions for a Person

Set what it will and won't discuss, so substantive questions go to a person. Voka AI takes contact details and matter type, and every call has a recording, transcript and summary in your dashboard.

✓

Routes Inquiries by Practice Area

Set transfer rules by case type, legal issue, and attorney expertise. Personal injury calls route to PI attorneys, family law matters to family practitioners, ensuring each consultation is scheduled with the right attorney.

Getting Started in 5 Simple Steps

  1. 1Step 1

    Brand Your AI Legal Intake Assistant

    Customize how Voka AI represents your law firm. Set your firm name, craft your professional greeting, define your practice areas and fee structures, configure your AI's tone to match your firm's brand - ensuring every caller experiences the sophisticated, confidential service that reflects your legal expertise.

    Customize Voka AI - Configure your law firm's AI assistant
  2. 2Step 2

    Configure Practice Areas & Client Qualification

    Define your practice areas and client qualification criteria. Set the screening questions it asks about case type, case value and location, and how it handles matters outside your practice areas - so qualified prospects are booked and the rest are referred politely.

    Service Area Configuration - Define geographic coverage
  3. 3Step 3

    Configure Urgent Matter Protocols

    Set up your emergency response system for urgent legal matters. Define which scenarios trigger a warm transfer to your on-call attorney (arrests, protective orders, time-sensitive filings), configure backup numbers, and set after-hours handling - ensuring critical matters reach the right attorney.

    Transfer Setup - Configure team contact numbers
  4. 4Step 4

    Monitor Every Consultation Request

    Access all consultation requests in one dashboard. Review intake summaries, listen to recorded calls, read full transcripts, track scheduled consultations, and monitor which inquiries were qualified versus referred - giving you complete visibility into your firm's client acquisition.

    Call Inbox - Manage all your calls in one place
  5. 5Step 5

    Get AI-Powered Legal Intake Insights

    It asks the qualifying questions you set and puts the answers in the call summary. Every call gets a summary and an outcome tag, and you can add your own insight questions.

    Call Insights - AI-powered law firm call analytics

Experience the Voka AI Advantage

Hear how Voka AI handles a real law firm call — capturing intent, booking the appointment, and confirming details with the caller.

Attorney in client consultation

Law Firm call sample

Sample consultation call recording

Voka AI delivers the professional reception your law firm business deserves

Law firm office interior with attorneys
  • ✓Never miss high-value consultation requests - 24/7 availability for urgent legal matters
  • ✓Client screening - asks the qualifying questions you set (practice area, case details) and puts the answers in the call summary
  • ✓Instant consultation booking - Schedule appointments in real-time while collecting detailed case information
  • ✓A record of every call — recording, transcript and summary — so you can see exactly what a caller was told

Voka AI vs. Traditional Law Firm Reception

See how Voka AI outperforms traditional reception solutions for law firm businesses.

24/7 Availability

Traditional Service

High fees, weekend surcharges, limited simultaneous capacity

Voka AI

True 24/7/365 coverage included, answers multiple calls at the same time, monthly plans with included minutes

Legal Intake Expertise

Traditional Service

Generic operators can't qualify cases or evaluate practice area fit, must take basic messages only

Voka AI

Asks the intake and qualifying questions you set, screens by practice area, and puts the answers in the call summary

Consultation Scheduling

Traditional Service

Takes messages for callback, can't access calendars, prospects wait hours or days for scheduling

Voka AI

Books consultations on the call into Acuity, Google Calendar or Calendly, and collects intake answers right on the call

Client Confidentiality

Traditional Service

Calls rotate through multiple operators, each handling matters differently, with no record of what was said

Voka AI

One assistant handling every call the same way, with a transcript and summary of each so you can see exactly what a caller was told

Case Details Collection

Traditional Service

Basic contact information only, can't conduct detailed intake, attorneys lack case context before consultations

Voka AI

Collects comprehensive case details, incident dates, parties involved, damages, prior representation, full intake

Practice Management Integration

Traditional Service

Manual data entry required, information gets lost, no system integration, double work for staff

Voka AI

Books into Google Calendar or Calendly, and sends intake details to your practice management software through Zapier, Make or n8n workflows you set up

Integrations That Just Work

Voka AI schedules consultations directly into Acuity Scheduling or Google Calendar — and connects to your CRM, spreadsheets, and messaging tools via Zapier, Make, and n8n.

Booking Platforms

Voka books consultations and discovery calls directly into Acuity Scheduling. The AI collects the intake fields Acuity marks required — and will not complete the booking until they are answered — and checks real availability across multiple advisors or attorneys.

Calendar Sync

Voka writes consultations into Google Calendar so every attorney, advisor, or agent sees the schedule update in real time. Acts as the team-wide view alongside Acuity for the booking record.

Automation Platforms

Hook Voka into your CRM, intake forms, or document workflows. Push every new lead into your sales pipeline, trigger an intake form when a consultation books, log call summaries to a knowledge base — all via Zapier, Make, or self-hosted n8n.

New · SMS Add-on

Texts callers booking links, deposit and checkout links, directions, menus and forms, or their appointment details, when they ask.

Texts that help callers book: booking links; deposit and checkout links; directions, menus and forms; appointment details. A phone thread shows a booking link, a deposit link and a directions link with a parking note, sent with the caller's OK.

Two simple SMS add-on tiers. Stack with any voice plan.

SMS Starter $14.99/mo — 200 messages, $0.04 overage. SMS Pro $24.99/mo — 500 messages, $0.03 overage. Both tiers: $0 setup fee, dedicated toll-free number included.

Trusted By

Growing Service Businesses Nationwide

Purrn Pooch
AP Ally
Bryan Skilled HC
Frosted Nug
Funeral Decisions
JKH Painting
McGuire Plumbing
Ocean Spa
OmniPACS
Tackle Box

Start with the calls you're already missing

You don't hand Voka AI your phones on day one. Most law firm businesses start with after-hours only — calls that were going to voicemail anyway — then add overflow during peak hours, and go to full coverage when the booking numbers have earned it. Every phase, those callers reach a receptionist that answers, books, and texts links instead of a beep.

Read the Graduated Rollout playbook →

Frequently Asked Questions

How does Voka AI maintain client confidentiality?+
Set expectations carefully here. Voka AI answers and books; it does not make privilege determinations, and it should not be relied on to recognise privileged communication. Every call produces a recording, transcript and summary in your dashboard so your firm has a record of what was said. Configure the assistant to take contact details and matter type and to route anything substantive to a person, rather than discussing case specifics on an intake call. Voka is not offered as a HIPAA- or PCI-compliant environment.
Can Voka AI screen for conflicts of interest?+
Partly. It collects party names so your team can run a conflict check. Voka AI does not check names against your client database itself; your conflicts coordinator reviews them from the call summary before the consultation.
Does Voka AI handle urgent after-hours client matters?+
Absolutely. Voka AI operates 24/7/365 to capture urgent client needs like arrests, emergency protective orders, or time-sensitive filings. You can set it to warm-transfer true emergencies to your on-call attorney with a short briefing; if nobody picks up, it logs a callback request and notifies you by email (or text with SMS). Routine inquiries get next-business-day follow-up.
Can Voka AI qualify potential clients by practice area?+
Yes. Configure Voka AI to ask about case type, legal issue, and desired services. The AI can determine if the inquiry matches your practice areas (personal injury, family law, estate planning, etc.) and either schedule consultations for qualified prospects or provide professional referrals for matters outside your expertise.
How does Voka AI handle consultation scheduling?+
Voka AI checks availability in Acuity, Google Calendar or Calendly and books consultation appointments in real-time. The AI collects initial case information, determines consultation type (in-person, phone, video), checks attorney availability, and books it - all before the prospect hangs up.
Can Voka AI provide fee information to callers?+
Yes. You control exactly what fee information Voka AI shares. Configure the AI to discuss general fee structures (hourly rates, flat fees, contingency arrangements), explain consultation costs, or direct specific pricing questions to your intake team based on your firm's policies.
Does Voka AI integrate with legal practice management software?+
Voka AI books into Acuity, Google Calendar or Calendly. For legal practice management software, you can send consultation appointments and intake details there through Zapier, Make or n8n workflows you set up.
How does Voka AI distinguish high-value cases from low-priority inquiries?+
It asks the qualifying questions you set, like injury severity, damages amount, asset values or urgency, and puts the answers in the call summary. Add a yes/no insight question such as "Did the caller report a serious injury?" and Voka emails or texts you when the answer is yes.
Can Voka AI collect detailed case information before consultations?+
Absolutely. Configure Voka AI to gather case-specific details: incident dates, parties involved, existing legal representation, statute of limitations concerns, damages or injuries, documentation available, and any other information your attorneys need for effective consultation preparation.
What happens if Voka AI encounters a complex legal question?+
When callers ask questions beyond Voka AI's configured knowledge, the AI professionally acknowledges the limitation and offers to schedule a consultation with an attorney who can provide specific legal advice. The AI never attempts to provide legal counsel or misrepresent its capabilities.

Comparing options for your law firm? See how Voka AI stacks up against the best AI voice receptionists for small businesses — pricing, booking depth, and payment protection, side by side.

Google Reviews

Businesses rate Voka AI 5.0 on Google

“Been testing out Voka AI and honestly the biggest value is not missing calls anymore. The AI receptionist answers immediately, handles appointment scheduling, and gives customers a much better experience than sending them to voicemail. I also like that it integrates with scheduling tools and provides call summaries, which cuts down on a lot of repetitive admin work. The setup was straightforward, and it feels focused on solving real small-business problems rather than just being AI for the sake of AI. Definitely worth looking into if your business depends on inbound calls, bookings, or customer inquiries.”
Phil S.
May 2026
“FuneralDecisions CRM serves preneed counselors and funeral homes: professionals whose entire practice is built around being present for families in their most vulnerable moments. Adding automated outbound calling to our platform was not something we would do without the right partner. Voka AI is that partner. Their dedicated voice assistant handles appointment confirmations on behalf of our clients with a calm, measured tone that reflects the gravity of this work. The integration with our CRM was seamless, and the same assistant runs reliably across our entire client base. It works exactly as it should.”
Funeral Decisions
May 2026
“OmniPACS Health Technologies LLC provides cloud-based medical imaging infrastructure to specialty practices nationwide like pain management, orthopedics, OBGYN, and neurology. When a physician or practice administrator has a support issue, it is not a minor inconvenience. Clinical workflows depend on imaging systems functioning correctly. We integrated Voka AI as our Level 1 support layer. The assistant handles inbound support calls, captures the issue, automatically creates a structured ticket in Intercom, and routes it to an available specialist. The results have been concrete for us. Support ticket volume is down significantly and resolution times have dropped by 40%. For a healthcare SaaS vendor, those numbers are not incremental, they are the standard our clients expect us to meet.”
Kevin J.
June 2026
“I am a solo practitioner offering Japanese-inspired head spa treatments: immersive, multi-sensory sessions that require my complete presence and attention from the moment a client walks in. When I'm delivering a 100-minute Herbal Sleep Support ritual or a sound bath treatment, I cannot be stepping out to answer booking calls. Voka AI changed that completely. The assistant books appointments directly through Square while I'm with clients, handling every inquiry professionally and seamlessly. After each booking it sends a deposit link via SMS, which has eliminated no-shows entirely. My revenue is up, my callbacks are gone, and every hour I have is a billable one. It works beautifully!”
Nancy N.
August 2026
“I run a plumbing and heating company and do not have a front office. When a call comes in after hours, it used to either go to voicemail or I was answering it myself at 10pm. Voka AI changed that. Their assistant now handles every after-hours emergency call, captures the caller's information and the nature of the problem, and immediately sends me an email and a text so I can triage without picking up blind. It also books our larger estimate appointments directly into my Google Calendar. I don't lose jobs to voicemail anymore.”
Jeffery C.
June 2026
“We build custom cabinetry and millwork for homeowners and contractors. Every job starts with either a house visit to measure and price the project or a showroom appointment to explore options. Both require scheduling, and scheduling calls were pulling my designer and sales person away from the work that actually moves jobs forward. Voka AI handles all of it now. Homeowners calling after hours to request a pricing visit get scheduled on the spot, directly into our Google Calendar. Contractors looking to book a showroom walkthrough get the same seamless experience. The calendar fills itself, and my team stays focused on closing jobs, not coordinating them.”
Rosemarie C.
May 2026

Simple, Transparent Voice Pricing

Choose from 5 flexible voice plans. All plans include 24/7 call answering with no contracts.

Start free for 14 days or 100 minutes, whichever comes first

No credit card to start — just verify your mobile or a business landline. Forward your business line when you’re ready, and unforward any time. Continuing takes a card.

Start your free trial

How the trial works, step by step →

PAYG

$19
/month
  • No included minutes
  • $0.45/min overage
  • 1 phone number
  • 3 AI assistants
Get Started

Light

$49
/month
  • 100 included minutes
  • $0.35/min overage
  • 1 phone number
  • 3 AI assistants
Get Started
Recommended

Flex⭐

$89
/month
  • 300 included minutes
  • $0.25/min overage
  • 2 phone numbers
  • 5 AI assistants
Get Started

Value

$149
/month
  • 600 included minutes
  • $0.18/min overage
  • 2 phone numbers
  • 10 AI assistants
Get Started

Commit

$229
/month
  • 1200 included minutes
  • $0.18/min overage
  • 3 phone numbers
  • 20 AI assistants
Get Started

All Plans Include

24/7 Call Answering
AI Insights
Call Analytics
Knowledgebases
Live in minutes

All plans are month-to-month with no long-term contracts. Add premium integrations and additional phone numbers as needed. All plans can purchase additional numbers. Each are sold separately from within your portal.

Ready to never miss another law firm call?

Voka answers your calls free for 14 days or 100 minutes, whichever comes first — on a real number, no credit card.